Vehicle loan or lease -- Managing the loan or lease -- Complaint #17930552
Complaint Overview
Complaint ID: 17930552
Company: TD Bank US Holding Company
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Nevada
ZIP Code: 89115
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXXXXXX XXXX, I purchased a XXXX XXXXXXXX XXXX XXXX from a Texas dealership. Before signing the paperwork, the salesperson repeatedly assured me that the vehicle would not fall under value within the first 2 years, and that I would not be XXXX down. Based on these representations, I proceeded with the deal. Trade-In & Missing Funds : I traded in my previous vehicle during the transaction. My contract listed a {$2700.00} trade-in credit benefit, but when the dealership mailed my check weeks later, the amount was only {$2500.00}, which was {$180.00} short. I requested an explanation multiple times through calls, voicemails, and texts, but the dealership never provided a clear breakdown of the shortage. Delays & Lack of Communication : Once the contract was signed, my calls and messages were repeatedly ignored. I was told people arent available, or that someone would look into it, but weeks passed without answers. I asked multiple times for the payoff information on my previous vehicle, the full trade-in details, and a copy of my original sales contract. The dealership delayed responses and did not provide the requested documents or explanations until much later, and even then, the information was incomplete. Vehicle Value Issue : Within the first year of ownership, the vehicle dropped more than {$40000.00} in value, leaving me significantly upside down despite the dealerships assurances. Text messages from the salesperson acknowledge the drop and indicate they would try to get me more because the deal placed me heavily in negative equity. None of this was properly disclosed during the sale. Financing Discrepancies : I requested documentation showing how the dealership calculated my negative equity, trade-in value, and contract terms. I also requested an explanation for the shortage on the check. Despite multiple requests beginning in early XX/XX/year>, the dealership did not provide the requested information. Summary : The dealership : Did not honor the {$2700.00} trade-in credit listed in the contract Mailed a check for {$2500.00} with no explanation Failed to provide requested documents in a timely manner Failed to disclose the true negative equity Provided misleading verbal information about the vehicles future value Ignored multiple attempts to resolve the issues I am filing this complaint because I still have not received clear answers or documentation, and the financial harm from this transaction is ongoing.
Frequently Asked Questions
What is Complaint #17930552 about?
Complaint #17930552 was filed against TD Bank US Holding Company regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.