Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17928680
TD Bank Accused of Reporting Incorrect Account Status on Credit Report
Complaint Overview
Complaint ID: 17928680
Company: TD Bank US Holding Company
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 85021
Date Received: 2025-10-31T12:00:00-05:00
Date Sent to Company: 2025-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
Incorrect account status reporting can negatively impact a consumer's credit score and their ability to obtain future credit.
Consumer Sentiment: negative
Topics: Credit Reporting, Incorrect Information, Account Status
AI Analysis
CFPB complaint 17928680 was filed against TD BANK US HOLDING COMPANY regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Incorrect information on your report". A consumer reported incorrect account status information on their credit report from TD Bank. The complaint was received on October 31, 2025 from Arizona. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly check their credit reports for accuracy and dispute any errors with the credit bureau and the reporting institution.
Legal Context & Consumer Protection Laws
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of consumer report information.
Regulatory Insight
Furnishers like TD Bank have a responsibility to investigate disputes and correct any inaccuracies in the information they report.
Resolution Likelihood
likely
State-Specific Consumer Protections
Arizona consumers are protected by state laws that may offer additional rights regarding credit reporting.
Industry Comparison
This issue is common in the credit reporting industry, where errors in account status can lead to significant consumer harm.
Related Issues
Frequently Asked Questions
What is CFPB complaint 17928680 about?
CFPB complaint 17928680 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Incorrect information on your report", specifically "Account status incorrect". This complaint was filed against TD BANK US HOLDING COMPANY on October 31, 2025.
Which company is complaint 17928680 filed against?
Complaint 17928680 was filed against TD BANK US HOLDING COMPANY. You can view all complaints against this company on their profile page at /company/td-bank-us-holding-company.
What was the company's response to complaint 17928680?
TD BANK US HOLDING COMPANY responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 17928680 filed?
Complaint 17928680 was received by the CFPB on October 31, 2025. It was sent to TD BANK US HOLDING COMPANY on December 12, 2025.
What state was complaint 17928680 filed from?
Complaint 17928680 was filed from Arizona. You can view all complaints from this state at /state/AZ.
Was the consumer satisfied with the resolution of complaint 17928680?
Dispute information is not available for complaint 17928680.
What product category is complaint 17928680 about?
Complaint 17928680 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 17928680 submitted?
Complaint 17928680 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 17928680?
The Fair Credit Reporting Act (FCRA) requires credit reporting agencies and furnishers to ensure the accuracy of consumer report information. This relates to a Credit reporting or other personal consumer reports complaint against TD BANK US HOLDING COMPANY involving "Incorrect information on your report".
How likely is complaint 17928680 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 17928680?
This complaint is rated as medium risk. Incorrect account status reporting can negatively impact a consumer's credit score and their ability to obtain future credit.
What regulatory actions apply to complaint 17928680?
Furnishers like TD Bank have a responsibility to investigate disputes and correct any inaccuracies in the information they report. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 17928680?
Consumers should regularly check their credit reports for accuracy and dispute any errors with the credit bureau and the reporting institution.
Are there state-specific protections for complaint 17928680?
Arizona consumers are protected by state laws that may offer additional rights regarding credit reporting. This complaint was filed from Arizona.
How does complaint 17928680 compare to industry norms?
This issue is common in the credit reporting industry, where errors in account status can lead to significant consumer harm.
What steps should a consumer take if they discover incorrect account status information on their credit report?
The consumer should first dispute the error directly with the credit reporting agency (e.g., Equifax, Experian, TransUnion) and also with the creditor that reported the information (TD Bank in this case). Providing supporting documentation is crucial for a successful dispute.
What is the typical timeframe for a credit reporting agency to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days to investigate a dispute, with a possible extension to 45 days if the consumer provides additional information after the initial submission.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.