Checking or savings account -- Opening an account -- Complaint #17925103
Complaint Overview
Complaint ID: 17925103
Company: Mercury Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Wyoming
ZIP Code: 82001
Date Received: 2025-09-08T12:00:00-05:00
Date Sent to Company: 2025-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the sole member of XXXX XXXX XXXX, a XXXX Wyoming company XXXX I applied to open a business account with Mercury, which operates through its partner bank Choice Financial Group ( Choice Bank, or XXXX XXXX XXXX I provided all required documentation ( company registration, EIN, proof of address, identification ). Mercury repeatedly delayed my application with duplicate requests for the same documents. After weeks of back-and-forth, my application was rejected without any explanation. I have already sent several emails formally requesting the legal grounds for this decision, but Mercury has never provided a lawful written answer. This is arbitrary and violates U.S. banking standards of transparency and fairness. The impact has been significant : Financial harm : delays in structuring my U.S. company for managing royalties and digital publishing. Wasted resources : weeks of repeated communication and resubmission of documents. Reputational and data risks : sensitive information collected with no fair evaluation or disclosure of criteria. This conduct by Mercury and its partner bank Choice Financial Group is arbitrary, opaque, and harmful, and undermines the rights of business customers.
Frequently Asked Questions
What is Complaint #17925103 about?
Complaint #17925103 was filed against Mercury Technologies, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-09-08T12:00:00-05:00.
How did Mercury Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Mercury Technologies, INC.?
Yes, visit the Mercury Technologies, INC. company profile at readthecomplaint.com/company/mercury-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.