Prepaid card -- Trouble using the card -- Complaint #17922613
Complaint Overview
Complaint ID: 17922613
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Arkansas
ZIP Code: 72206
Date Received: 2025-10-13T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went and purchased a vanilla gift card inside a XXXX XXXX XXXX I put {$200.00} onto the card when I went to go make a purchase I couldnt make a purchase because it was blocked so I called customer service and they said that my card has been compromise even though I just bought the card and put the money on it and got the card activated they wont give me my money back. This is a problem this has happened before but now I would never get this card again because they steal money from me.
Frequently Asked Questions
What is Complaint #17922613 about?
Complaint #17922613 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-10-13T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.