Student loan -- Struggling to repay your loan -- Complaint #17919709
Complaint Overview
Complaint ID: 17919709
Company: SLM Corporation
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: Indiana
ZIP Code: 46235
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Sallie Mae in regards to having my student loan discharged/forgiven due to the fact that The XXXX XXXX XXXX XXXXXXXX was closed back in XXXX and also sued for misconduct. Sallie Mae then connected me to their quality assurance department where I was assigned a XXXX XXXX who sent me the form to apply for Discharge of student loan for closed schools. I submitted that form along with all the supporting documents requested by Sallie Mae on XX/XX/XXXX. They contacted me once again to submit further information which I did on XX/XX/XXXX. Since then I have contacted Sallie Mae almost everyday with no communication from their quality assurance department thats handling the form I filled out for discharge of my loans with them. The customer service has all the notes of my calls, supervisors and managers from the customer service department and their escalation department have tried to contact the Quality Assurance Department to have them reach out to me in regards to my application to have the loan discharged and nothing has come of it. It has been over four months with no outcome. Its clear the company Sallie Mae offers discharge to their customers that are facing the situation I am facing with my school being closed yet they do not want to communicate to give me further information about what is going on in my case.
Frequently Asked Questions
What is Complaint #17919709 about?
Complaint #17919709 was filed against SLM Corporation regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did SLM Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against SLM Corporation?
Yes, visit the SLM Corporation company profile at readthecomplaint.com/company/slm-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.