Mortgage -- Struggling to pay mortgage -- Complaint #17917704
Complaint Overview
Complaint ID: 17917704
Company: M&T Bank Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
State: Maryland
ZIP Code: 207XX
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted XXXX XXXX XXXX XXXX multiple times in XXXX XXXX to request hardship or payment-relief options before becoming delinquent. I am XXXX and can not afford the next payment due. XXXX XXXX XXXX repeatedly said they can not change anything, refused to give written details, and insisted on phone-only communication despite XXXX-related limitations. I asked for written hardship info, required documents, and an explanation of options. They would not answer initial questions, gave incorrect info about needed docs, and refused to provide any written communication. Without reasonable assistance, I will become delinquent even though I tried to resolve this before the due date. I want written hardship options, a review of my case, and no negative credit reporting caused by their refusal to help.
Frequently Asked Questions
What is Complaint #17917704 about?
Complaint #17917704 was filed against M&T Bank Corporation regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did M&T Bank Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against M&T Bank Corporation?
Yes, visit the M&T Bank Corporation company profile at readthecomplaint.com/company/m-t-bank-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.