Payday loan, title loan, personal loan, or advance loan -- Charged fees or interest you didn't expect -- Complaint #17916560
Complaint Overview
Complaint ID: 17916560
Company: Onemain Finance Corporation
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Title loan
Issue: Charged fees or interest you didn't expect
State: California
ZIP Code: 95833
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing a complaint against OneMain Financial regarding a secured consumer loan I obtained in XX/XX/year>. The loan amount was {$12000.00}, but OneMain financed more than {$4000.00} in additional add-on products, including GAP insurance, credit life insurance, and other non-credit insurance products. These products were not properly disclosed, were presented as required, and were not explained as optional. This matches the CFPBs prior enforcement action against OneMain for deceptive add-on practices. Because of these products and excessive fees, my amount financed increased to {$15000.00}, and the total finance charge to {$18000.00} with an APR of 35.99 %. This has resulted in an unaffordable and rapidly increasing balance. The loan accrues daily interest, and after falling behind, my balance increased to {$16000.00}. I dispute the accuracy of the loan balance, the proper disclosure of the APR and finance charges, and the legality of the add-ons under TILA and the Consumer Financial Protection Act. I was not informed of my right to decline these products. I am requesting that the CFPB require OneMain Financial to provide a full itemized accounting, refund all unearned add-on premiums, correct the loan balance, and investigate whether deceptive practices occurred as prohibited by federal law and consistent with the CFPBs previous action against OneMain. I also request suspension of negative credit reporting during the investigation.
Frequently Asked Questions
What is Complaint #17916560 about?
Complaint #17916560 was filed against Onemain Finance Corporation regarding Payday loan, title loan, personal loan, or advance loan specifically about Charged fees or interest you didn't expect. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Onemain Finance Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Onemain Finance Corporation?
Yes, visit the Onemain Finance Corporation company profile at readthecomplaint.com/company/onemain-finance-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.