Credit card -- Problem with a purchase shown on your statement -- Complaint #17916453
Complaint Overview
Complaint ID: 17916453
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Mississippi
ZIP Code: 38637
Date Received: 2025-11-25T12:00:00-05:00
Date Sent to Company: 2025-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear XXXX XXXX XXXX, I am writing to dispute the charges for my recent XXXX order. The package was marked as delivered, but it was stolen from my porch before I could retrieve it. I did not receive the items, and the loss occurred after the XXXX completed delivery.Since insurance or delivery protection was not included on the shipmentwhich is not my responsibility as the customerI am requesting that the charges be removed or that a replacement order be issued at no cost to me. Please let me know if you need any additional information to resolve this matter. Thank you for your assistance. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #17916453 about?
Complaint #17916453 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-25T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.