Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17916100
Complaint Overview
Complaint ID: 17916100
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Florida
ZIP Code: 32164
Date Received: 2025-10-30T12:00:00-05:00
Date Sent to Company: 2025-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
on XX/XX/year> I attempted to send {$200.00} through Cash App to my sister. Instead, the money was accidentally sent to another user named XXXX XXXX, whom I had never added or interacted with on Cash App. The only prior contact I had was viewing this individuals XXXX profile the day before, after which their account somehow appeared in my Cash App contacts. Immediately after noticing the error, I used the Request Refund feature in Cash App and sent a message to XXXX XXXX requesting that the money be returned, explaining that the payment was made in error. The recipient has not responded or refunded the funds. I then contacted Cash App Support through the app and submitted a support request, but have not received a resolution. I also contacted my bank, XXXX, to request a reversal or dispute, but they declined, stating the transaction was considered an authorized peer-to-peer payment. The payment remains unreturned. I believe this XXXX involve an unauthorized contact link or data sync between Cash App and XXXX that caused the wrong account to appear in my contact list, resulting in the mistaken payment. I am requesting a full investigation, refund of the funds, and review of any possible security or contact-syncing issue that XXXX have led to this incident.
Frequently Asked Questions
What is Complaint #17916100 about?
Complaint #17916100 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-30T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.