Checking or savings account -- Managing an account -- Complaint #17903901
Complaint Overview
Complaint ID: 17903901
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Colorado
ZIP Code: 80302
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Quarterly tax deposits to IRS and Colorado were stolen from inside PO ( XX/XX/XXXX ), checks were counterfeited and deposited ( XX/XX/XXXX ) to unauthorized payees. Suspicious payees ( of the XXXX checks we write each year XXXX go for taxes, other to our HOA ), large amounts ( {$17000.00} to CO Dept of Revenue XXXX {$75000.00} to US Treasury ) suspicious dates XXXX XX/XX/XXXX tax check date just like every year ), different checks ( all prior and subsequent checks have a geometric design ), check memos indicating tax deposits ( XXXX XXXX XXXX and XXXX XXXX XXXX ), suspicious handwriting and other red flags ( largest check ever on this account, ) were all ignored. Went to bank within XXXX days after discovery by Colorado XXXX XXXX XXXX discrepancy ( XX/XX/XXXX and XX/XX/XXXX ) spoke with local exec and fraud department by phone to file report ( then police, postal inspector ). Claim was denied by Wells Fargo without data from me ( XX/XX/XXXX ). Call and claim escalated to XXXX XXXX ( XX/XX/XXXX ). Claim denied XX/XX/XXXX ). Additional data provided ( XX/XX/XXXX ) claim denied roughly XXXX hour later. Request for data associated with denial ( XX/XX/XXXX and XX/XX/XXXX ) with no response from XXXX XXXX XXXX XXXX. I get a text alert within hours for every credit card charge above {$100.00}, yet someone can present a suspicious looking check for {$75000.00} and Wells Fargo doesnt even check it out with me. There is something significantly wrong with our banking regulations that allows a giant, highly profitable operation to minimize its fiduciary duty and shift risk to the customers.
Frequently Asked Questions
What is Complaint #17903901 about?
Complaint #17903901 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.