Student loan -- Incorrect information on your report -- Complaint #17903817
Complaint Overview
Complaint ID: 17903817
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Florida
ZIP Code: 33837
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
An accumulation of interest added to loan account back in XX/XX/25 and not back in payment until XX/XX/25. The lumo sum made it appear as I had been missing payments secondary to almost {$10000.00} increase. My credit score dropped XXXX points. Also I was told that my new income driven application was not accepted over 4 months after submitting it when previously told accepted but never given payment amount for XXXX of income driven program.
Frequently Asked Questions
What is Complaint #17903817 about?
Complaint #17903817 was filed against Nelnet, INC. regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.