Checking or savings account -- Managing an account -- Complaint #17902940
Complaint Overview
Complaint ID: 17902940
Company: American Express Company
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 37209
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During the month of XX/XX/year>, I was in the process of purchasing a house. I had the down payment required into American Express " XXXX XXXX XXXX Acct. '' When it was time to send the down payment to the closing company, I received wiring instructions from what I thought was the closing company, but it was someone else impersonating them. On Friday XX/XX/XXXX, I asked American Express for the wire transfer to the account provided by the phishing company. I found out that it was a scam on Monday and directory reported to the American Express fraud team. I called the XXXX and asked them to get a hold of the account, but they said they can only respond to American Express and not consumers. American Express told me it would take XXXX business days for the investigation and they will get back to me. Today is XX/XX/year> and I haven't heard anything from American Express. I have the emails and screenshots, which I also offered to provide to American Express.
Frequently Asked Questions
What is Complaint #17902940 about?
Complaint #17902940 was filed against American Express Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.