Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #17902242
Complaint Overview
Complaint ID: 17902242
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: West Virginia
ZIP Code: 26508
Date Received: 2025-12-09T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I did write it the full CFPB and FTC complaints for the missing {$57.00} XXXX refund, ready to copy-paste and file, with exact text, attachments list, and links. Here they are again, clean and ready ( I posted them right after your last XXXX screenshots ) : XXXX XXXX XXXX XXXX. CFPB Complaint ( primary this one forces Cash App to pay ) File at : XXXX XXXX XXXX XXXX XXXX Copy-paste this : * * XXXX Cash App has received a {$57.00} refund from XXXX but has * XXXX not deposited it * * into my Cash App account or linked bank. XXXX XXXX issued the refund on [ date from XXXX email ]. XXXX Cash App support ( XXXX XXXX, ticket # XXXX ) told me We have not received a {$57.00} refund from XXXX at this time this is false. XXXX confirms the refund was sent to Cash App ( attached XXXX email ). > I have received three other XXXX refunds from Cash App without issue along with the payment identifier As you can plainly see the {$57.00} one is the only one not included on the refund listing that comes along with my application. Theres XXXX refunds on there theres their identifiers and the XXXX is not one that even though they claim it is. XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX. XXXX see attached activity screenshot ). XXXX This is the fourth XXXX refund withheld and the second consecutive year Cash App has withheld a merchant/IRS refund XXXX to my account. > Attachments : > XXXX. XXXX refund confirmation email > XXXX. Cash App support email claiming no refund received > XXXX. Cash App activity screenshot showing XXXX XXXX refunds posted but {$57.00} missing > XXXX. Bank statement showing no deposit >
Frequently Asked Questions
What is Complaint #17902242 about?
Complaint #17902242 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-12-09T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.