Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #17897480
Complaint Overview
Complaint ID: 17897480
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2025-10-24T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Capital One Bank agreed to wire my funds, a week ago, from my closed account with them to my Checking account with XXXX XXXX XXXX XXXX. I have yet to get a confirmation that my XXXX XXXX dollars plus has been received by XXXX. I'm in fact waiting for this confirmation from XXXX. In the interim, I'd like a confirmation from Capital One Bank that my money has been wired to XXXX, as they denied this very same request twice, as I was exiting my checking account with Capital One as they closed my account.
Frequently Asked Questions
What is Complaint #17897480 about?
Complaint #17897480 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2025-10-24T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.