Mortgage -- Struggling to pay mortgage -- Complaint #17892566
Complaint Overview
Complaint ID: 17892566
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Maryland
ZIP Code: 21222
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was overcharged on my property taxes in XX/XX/year>. I was for the property next that was a new build. My taxes are around XXXX a year and it's split into XXXX payments of around XXXX. I was charged XXXX and XXXX in XXXX so I did some research and figured out what happened myself. I called NEWREZ my mortgage company and confirmed the issue. They said they was escalating the issue and should take 30 days back in XXXX. It's now XXXX and everytime I call, they tell me the same thing it's been escalated. I've been paying more monthly on my mortgage payment and it's becoming a problem and I dont know where else to turn.
Frequently Asked Questions
What is Complaint #17892566 about?
Complaint #17892566 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.