Vehicle loan or lease -- Managing the loan or lease -- Complaint #17892320
Complaint Overview
Complaint ID: 17892320
Company: Carvana Group, LLC
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Pennsylvania
ZIP Code: 15235
Date Received: 2025-10-22T12:00:00-05:00
Date Sent to Company: 2025-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I XXXX XXXX XXXX XXXX purchased a XXXX White XXXX XXXX XXXX XXXX from Carvana Auto Sales for the amount of {$37000.00} paid by electronic transfer from my XXXX XXXX Account to Carvana 's XXXX XXXX, and I never received the vehicle or the title from the purchase. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #17892320 about?
Complaint #17892320 was filed against Carvana Group, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-10-22T12:00:00-05:00.
How did Carvana Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carvana Group, LLC?
Yes, visit the Carvana Group, LLC company profile at readthecomplaint.com/company/carvana-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.