Mortgage -- Trouble during payment process -- Complaint #17889934
Complaint Overview
Complaint ID: 17889934
Company: Loancare, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Arkansas
ZIP Code: 72015
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Multiple issues with them stating that I have no insurance. Stating that my insurance company canceled my homeowners insurance. Which is not true. It is now harassment. 5 months.with same issue. I get letters from mortgage company all the time stating I have no hazard insurance. Mortgage payments made with escrow money going into to pay for these things. Where's the money going? They are taking my money. They need to investigated.
Frequently Asked Questions
What is Complaint #17889934 about?
Complaint #17889934 was filed against Loancare, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Loancare, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Loancare, LLC?
Yes, visit the Loancare, LLC company profile at readthecomplaint.com/company/loancare-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.