Checking or savings account -- Opening an account -- Complaint #17886552
Complaint Overview
Complaint ID: 17886552
Company: Finco Services INC DBA Current
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Arizona
ZIP Code: 85122
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I opened a checking account with Current XXXX Banking ( banking services provided by XXXX XXXXXXXX XXXX and/or XXXX XXXX XXXX ) under a promotional offer. The terms required that I ( 1 ) sign up using a referral link and ( 2 ) receive qualifying direct deposits totaling at least {$200.00} within 35 days. I fulfilled all requirements. My qualifying direct deposits included : {$140.00} XXXX payroll direct deposit on XXXX {$150.00} XXXX payroll direct deposit on XX/XX/XXXX {$320.00} XXXX payroll direct deposit on XXXX These deposits were within the required timeframe and exceed the minimum promotional threshold. I also signed up using a valid referral link, and I have screenshots of the promotional terms, the referral link, and the signup confirmation page. Despite meeting all stated requirements, the promotional credit has not been issued. I am seeking assistance to have the company honor the promotion as advertised.
Frequently Asked Questions
What is Complaint #17886552 about?
Complaint #17886552 was filed against Finco Services INC DBA Current regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.