Checking or savings account -- Managing an account -- Complaint #17881217
Complaint Overview
Complaint ID: 17881217
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 92115
Date Received: 2025-11-24T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the morning of XX/XX/XXXX while I was at work I received a notification that my XXXX XXXXalance threshold had reached below {$25.00}. Seeing this, I panicked and checked my account, which is when I saw that there had been three consecutive ATM withdrawals from a XXXX in XXXX XXXX, after seeing this, I turned off access to my card and proceeded to contact XXXX services. Once in contact I spoke with a gentleman who processed my dispute and took down some information about my details and asked l if I had given access to someone. My answers were no and he told me that I would be sent an email. Being distraught as this was my first paycheck and my daughters birthday- I had been out of work for 4 m.o and was very behind on my bills I was not thinking clearly. Upon going home my husband reminded me that this has happened in XXXX at my last job and first paycheck. Both times, the day after receiving direct deposit- someone went into a XXXX XXXX XXXX XXXX and withdrew money using a card with my credentials and my pin. When this happened in XXXX, XXXX did the same thing which was closing my debit card and sending me a new one. Upon this realization I did a web search that stated that I should file a police report. But I could not because the crime happened in a city I am not a resident of. I was prompted to file a report with identity theft.gov. After completing the application, it said that I needed to contact the company and ask if they were going to credit my account. When I contacted XXXX they told me that one they could not close my account because thats how I would get my refund, and that it was still being processed and could not promise me a refund. I told them about what had happened before and that this was very similar. I asked if my account was secure, they told me it was just my debit card that was affected. I called them on Saturday and on Monday morning I received a denial from them on my dispute.
Frequently Asked Questions
What is Complaint #17881217 about?
Complaint #17881217 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-24T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.