Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #17880134
Complaint Overview
Complaint ID: 17880134
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32927
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-11-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I joined a sweepstakes site called pulsz for the fun of it. The site says it is for entertainment purposes only and is free. Well a few weeks of playing for fun, I get a message from them that I won XXXX of their sweepstakes, in order for them to send it to me they would need a copy of my ID ( front and back ) and debit card ( also photo of front and back ) where I would like the sweepstakes win sent. They deposited money and turned around and took over XXXX withdraws from my account-it ended up being over {$8000.00} taken from my checking account by them! I wrote the sweepstakes site, they said give them XXXX hours to look into it .. I go back on their site only to see that I have now been blocked. I call wells fargo immediately and they open a dispute under " charged wrong amount ''. I sent in screenshots of the website that says " for entertainment purposes only '' and " completely free '' as well as letting them know that I am blocked from the site and can not get in to see messages between me and the company or anything. XXXX days after opening the dispute, my claim is denied. So I call wells fargo to see why and to reopen the dispute. I've talked to XXXX different people and keep being told someone will call me today to explain why and see what my options are from here. It's now been XXXX days and I have yet to hear from anyone. I have also come to find out that this company have multiple XXXX dollar lawsuits currently going on! And it is located in XXXX which is located in XXXX overseas territory!
Frequently Asked Questions
What is Complaint #17880134 about?
Complaint #17880134 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.