Prepaid card -- Problem with a purchase or transfer -- Complaint #17875114
Complaint Overview
Complaint ID: 17875114
Company: Paypal Holdings, INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Texas
ZIP Code: 794XX
Date Received: 2025-11-27T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : PayPal permanently limited my account and has not released my funds after the 180-day period. Description : My PayPal account was permanently limited on XX/XX/year>, and PayPal has been holding my balance of {$120.00} since then. It has now been more than 180 days, which should qualify me to withdraw the remaining funds. However, despite contacting PayPal Customer Support, the withdrawal option has still not been enabled on my account. I keep receiving the same responses telling me to wait for an email, with no timeline or resolution. I am requesting that PayPal release my held funds and enable the withdrawal option, as required after the 180-day review period. Requested Resolution : Please require PayPal to allow me to withdraw the {$120.00} balance that has been held beyond the allowed period.
Frequently Asked Questions
What is Complaint #17875114 about?
Complaint #17875114 was filed against Paypal Holdings, INC regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-11-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.