Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17874769
Complaint Overview
Complaint ID: 17874769
Company: Colony Brands, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: North Carolina
ZIP Code: 28037
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was involved in a XXXX XXXX of my SS #, etc. I had a non-authorized charge that was opened in my name without my authorization though a company by the name of Montgomery Wards out of Montgomery Wards, XXXX XXXX XXXX, XXXX, WI XXXX. I've reached out to Montgomery Wards multiple times and filed complaints in XXXX and XXXX. I've also reached out and filed disputes with Equifax multiple times in XXXX and XXXX and both companies have not removed the XXXX XXXX form my Equifax credit report. They keep telling me that XXXX or the other companies will reach out to XXXX another and then have it removed. I've got the same response every time now with XXXX removal or resolution. I do not know what else to do to get the Montgomery Wards fraudulent charge removed off my Equifax hard inquires. Ive sent all my documents as they have requested via certified mail for the dispute, also requested a dispute over the phone, also disputed it via my credit report below under file dispute, and they still have not removed it. Every time I dispute this charge with Equifax, they continue to say that Montgomery Ward should contact them to inform them to have it removed. When we call Montgomery Ward, they say they called Equifax and alerted them. So now Im going in circles because they both are pointing fingers at XXXX another. I do not know what else to do to get it removed from my Equifax Credit report.
Frequently Asked Questions
What is Complaint #17874769 about?
Complaint #17874769 was filed against Colony Brands, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Colony Brands, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Colony Brands, INC.?
Yes, visit the Colony Brands, INC. company profile at readthecomplaint.com/company/colony-brands-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.