Credit card -- Problem with a purchase shown on your statement -- Complaint #17874520
Complaint Overview
Complaint ID: 17874520
Company: M&T Bank Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Maryland
ZIP Code: 21015
Date Received: 2025-11-15T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
A person or persons made an unauthorized purchase using my credit card that i was unaware of, i notified the bank as soon as i became aware of it approximately XXXX days later. After a short investigation by the bank they withdrew over XXXX XXXX dollars from my account without my knowledge or permission. I was informed yesterday by phone that my claim had been denied.
Frequently Asked Questions
What is Complaint #17874520 about?
Complaint #17874520 was filed against M&T Bank Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-15T12:00:00-05:00.
How did M&T Bank Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against M&T Bank Corporation?
Yes, visit the M&T Bank Corporation company profile at readthecomplaint.com/company/m-t-bank-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.