Credit reporting or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #17874440
Complaint Overview
Complaint ID: 17874440
Company: Lexisnexis
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Indiana
ZIP Code: 46410
Date Received: 2025-11-16T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXXXXXX XXXX XXXX LexisNexis While My LexisNexis File Is Frozen Summary : I placed a security freeze on my LexisNexis consumer file. Despite that, XXXX claims they verified information using LexisNexis. A freeze should block access. I believe XXXX either accessed my data improperly or is misrepresenting the verification source. I also believe LexisNexis may be sharing or feeding data in ways that bypass a consumer freeze.
Frequently Asked Questions
What is Complaint #17874440 about?
Complaint #17874440 was filed against Lexisnexis regarding Credit reporting or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2025-11-16T12:00:00-05:00.
How did Lexisnexis respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Lexisnexis?
Yes, visit the Lexisnexis company profile at readthecomplaint.com/company/lexisnexis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.