Vehicle loan or lease -- Managing the loan or lease -- Complaint #17873817
Complaint Overview
Complaint ID: 17873817
Company: Hgreg.Com
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Florida
ZIP Code: 32935
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I purchased a vehicle from the dealership, HGreg in XXXX. During the paperwork process, the dealership added several extra products to my loan, including XXXX insurance and multiple protection packages. I was told these items could not be removed, and the finance manager used pressure tactics, claiming they were required and that drivers in Florida are bad, so I needed them. After the purchase, I learned that these products were not required and that I legally have the right to cancel them. I contacted the dealership and requested cancellation of GAP and all other add-on products. The dealership never responded to any of my emails and did not provide any documentation or confirmation. I refinanced my loan shortly after through a credit union, and none of the refunds for the cancelled items were ever applied to my loan balance. The dealership has not issued the refunds, has not communicated with me, and has ignored multiple attempts to resolve this. I am requesting CFPB assistance because the dealership is withholding refunds for cancelled add-on products, failed to respond to my cancellation request, and misrepresented the products as required. I want the full refund of GAP and all additional products to be issued and applied to my loan.
Frequently Asked Questions
What is Complaint #17873817 about?
Complaint #17873817 was filed against Hgreg.Com regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Hgreg.Com respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hgreg.Com?
Yes, visit the Hgreg.Com company profile at readthecomplaint.com/company/hgreg-com to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.