Credit card -- Fees or interest -- Complaint #17873797
Complaint Overview
Complaint ID: 17873797
Company: Heartland Payment Systems INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 11429
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am the owner of XXXX XXXX XXXX XXXX, and I have been utilizing TsysXX/XX/XXXXXXXX as my Merchant Services provider. According to our contract, the monthly fee was stipulated at {$39.00}. However, I have recently discovered that additional fees have been incurred without my knowledge. I reached out to them via email to request clarification on these extra charges, but they failed to provide a satisfactory explanation. Subsequently, I was charged {$1900.00}, and upon inquiring about the reason for this charge, they refused to provide a response. I am experiencing significant distress due to these unauthorized charges and feel vulnerable as they possess my sensitive information. Therefore, I am seeking the attention of the appropriate authorities to ensure my financial security.
Frequently Asked Questions
What is Complaint #17873797 about?
Complaint #17873797 was filed against Heartland Payment Systems INC regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Heartland Payment Systems INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Heartland Payment Systems INC?
Yes, visit the Heartland Payment Systems INC company profile at readthecomplaint.com/company/heartland-payment-systems-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.