Checking or savings account -- Managing an account -- Complaint #17871189
Complaint Overview
Complaint ID: 17871189
Company: Townebank
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: South Carolina
ZIP Code: 296XX
Date Received: 2025-11-13T12:00:00-05:00
Date Sent to Company: 2026-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Had XXXX fraudulent charges from the sane company within a XXXX hours period. Filed a dispute. Money was credited to my account. But after they're investigation. Was removed again. The dates were XX/XX/year> for XXXX and XX/XX/year> at for XXXX. The bank referenced a delivery i received and they had the paperwork from usps but the delivery date was XX/XX/year> at There is absolutely no way I could have received a package .. delivered to my home... the on the same day when they were ordered from XXXX disputed this ... and tried to explain but was just told the decision was final. I thought at that time I filed a complaint here. I do have an account on this site. But after I couldn't find it .. I called. Evidently the complaint didnt process correctly. The bank involved has since been sold to another bank. It was XXXXXXXX XXXX XXXX in XXXX Sc. It is now XXXX XXXXXXXX XXXX out of XXXX.
Frequently Asked Questions
What is Complaint #17871189 about?
Complaint #17871189 was filed against Townebank regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-13T12:00:00-05:00.
How did Townebank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Townebank?
Yes, visit the Townebank company profile at readthecomplaint.com/company/townebank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.