Money transfer, virtual currency, or money service -- Confusing or missing disclosures -- Complaint #17870600
Complaint Overview
Complaint ID: 17870600
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or missing disclosures
State: Maryland
ZIP Code: 21133
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company : Block, Inc. ( Cash App ) My Cash App account was suspended without warning. Cash App sent a message saying that I violated the terms of the User Agreement, but they refused to tell me what specific term I allegedly violated. I appealed the decision, but the appeal was denied with no explanation. I have never used Cash App for illegal or prohibited purposes, and my activity has been normal. The decision appears to be an automated review or error.
Frequently Asked Questions
What is Complaint #17870600 about?
Complaint #17870600 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or missing disclosures. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.