Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #17870562
Complaint Overview
Complaint ID: 17870562
Company: Barclays Bank Delaware
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Texas
ZIP Code: 782XX
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My existing credit card account with XXXX XXXX was acquired by Barclays Bank Deleware. I was not informed of the account change. The account number and the automatic payment settings were changed without prior authorization. The account then become delinquent and was reported as such to XXXX When I contacted Barclays to inquire about the account they refused to confirm the account number or that the account belonged to me. I was left with no choice but to report the account as fraudulent. When XXXX was able to confirm that the account was in fact acquired from XXXX XXXX I proceeded to contact Barclays to payoff the balance of the now delinquent account and they refused to take payment. Only after 1 hour of speaking with a support manager on the phone was I given a XXXX XXXX XXXX remit payment, and a new account number to submit for the payment. I am now left with a permanent delinquent report on my credit report that will adversely effect my ability to obtain credit in the future.
Frequently Asked Questions
What is Complaint #17870562 about?
Complaint #17870562 was filed against Barclays Bank Delaware regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.