Checking or savings account -- Managing an account -- Complaint #17859317
Complaint Overview
Complaint ID: 17859317
Company: Novo Platform INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Florida
ZIP Code: 32836
Date Received: 2025-11-11T12:00:00-05:00
Date Sent to Company: 2025-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fecha del incidente : Saturday, XX/XX/year> Nombre del banco/entidad : Novo Platform Inc . XXXXXXXX XXXX XXXXXXXX : Business Checking Account Eagle Statewide Insurance Descripcin XXXX XXXX : On XX/XX/year>, my business account was suddenly placed under review by Novos banking partner, and since then Ive been unable to access or transfer any funds. I urgently need access to my companys funds to pay insurance agent commissions before XX/XX/XXXX. Novo has not provided any explanation, documents requested, or estimated timeframe for resolution. This situation is causing financial harm to my business operations and employees. I am requesting immediate assistance to have my account review completed or temporary access granted to process payroll obligations. What I would like to happen : Please require Novo or its partner bank to clarify the reason for the account review, provide a clear timeline, and release or allow limited access to my business funds to meet contractual payment obligations. Business contact information : XXXX XXXX XXXX XXXX XXXX Statewide Insurance Email : XXXX Phone : XXXX Address : XXXX XXXX XXXX XXXXXXXX XXXX, XXXX FL XXXX
Frequently Asked Questions
What is Complaint #17859317 about?
Complaint #17859317 was filed against Novo Platform INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-11T12:00:00-05:00.
How did Novo Platform INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Novo Platform INC.?
Yes, visit the Novo Platform INC. company profile at readthecomplaint.com/company/novo-platform-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.