Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17854713
Complaint Overview
Complaint ID: 17854713
Company: Incomm Holdings INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 956XX
Date Received: 2025-10-11T12:00:00-05:00
Date Sent to Company: 2025-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was shopping for XXXX XXXX tickets for my birthday getaway in XXXX Colorado. I live in California and was looking to purchase game tickets for the XXXX XXXX XXXX XXXX XXXX on Sunday, XX/XX/XXXX. I found a private seller on XXXX Colorado who was selling 2 tickets together for {$330.00}. I contacted the seller and spoke to him, he sent me a barcode for payment to be sent at my local XXXX. I went to XXXX on XX/XX/XXXX, provided barcode, showed ID, lady scanned barcode took {$330.00} cash and gave me receipts ar XXXX. I called seller and sent him screenshot of completed transaction. He said he would send tickets ...... He never did. The next day I called the customer service number on receipt that showed XXXX XXXX as the financial entity and told tgem about the fraud. I gave them the barcode # I was given and used at the XXXX the day before. The customer service rep said the barcode didn't match their barcode system. I asked to speak with fraud department, he said they would contact me in 24 hours. Next 2 days, no call. I called back over next 3 days, same game, even with 4 supervisors. Finally on Friday, XX/XX/XXXX, I got a young lady who had me send a copy of receipts to XXXX and gave me a case number XXXX. She said the fraud department would review and contact me. I got an email same day saying they can't help me ( they are the in receipt and distribution of my stolen funds since I did not receive the promised tickets that I purchased for {$330.00} ). Here is their response. Hello, Thank you for choosing XXXX XXXX. We have not been able to locate any XXXX XXXX transactions in our system for the barcode you provided. You may have used the barcode from a third-party program, other than XXXX XXXX. The Merchants receipt may identify the transactions that use barcode as XXXX, because their system was configured that way since it's the most popular payment process. However, there are other companies providing this type of payment. Our barcode starts with XXXX
Frequently Asked Questions
What is Complaint #17854713 about?
Complaint #17854713 was filed against Incomm Holdings INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-10-11T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.