Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17852261
Complaint Overview
Complaint ID: 17852261
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Washington
ZIP Code: 98042
Date Received: 2025-12-08T12:00:00-05:00
Date Sent to Company: 2025-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to dispute innaccurate information on my Experian credit report. When I attempt to dispute online, Experians 's system does not allow it and shows the message : " For your security, we can not process your dispute online. '' I do not want to dispute over the phone because Experian 's customer support is difficult to reach, and their AI/chat support is not helpful. Their refusal to accept an online dispute effectively prevents me from exercising my rights under the Fair Credit Reporting Act. I request that Experian provide a proper method to submit my dispute and respond in writing.
Frequently Asked Questions
What is Complaint #17852261 about?
Complaint #17852261 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-12-08T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.