Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #17841541
Complaint Overview
Complaint ID: 17841541
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: North Carolina
ZIP Code: 27107
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was fraudulent unauthorized activity on my chime account around my birthday so ever since around XX/XX/XXXX I've been sending an emails and calls trying to figure out where my money is the company denied my dispute even though I showed that I never confirmed for my number to be changed or that I've never changed my number or made purchases from Missouri somewhere yet they still kept denying my dispute when I finally got a hold of them they did let me know that the number was changed on my account and it was hacked through the virtual credit card but still on over {$1000.00} being missing from my account they never send me the documents that they showed my number being changed and my money being moved but they just denied my dispute repeatedly I know they're not honoring their fried protection promise for their customers because it says if your card was hacked whether it's your physical or virtual card that you're covered and your funds will be returned
Frequently Asked Questions
What is Complaint #17841541 about?
Complaint #17841541 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.