Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #17837141
Complaint Overview
Complaint ID: 17837141
Company: Heartland Payment Systems INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 90048
Date Received: 2025-10-26T12:00:00-05:00
Date Sent to Company: 2025-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company Active Advantage, or as Ive read online by many others who have experienced this same thing, Active Network LLC. Has been signing people up for memberships at a {$99.00} charge that is not clearly stated or approved with consent. I participated in a race and my information mustve been shared and signed up for a membership however that is not what is wanted. I cancelled the membership they appeared to give me and disputed the charge with my bank. However, have been reading online that many others have experienced this same scam and are being taken advantage of by this company.
Frequently Asked Questions
What is Complaint #17837141 about?
Complaint #17837141 was filed against Heartland Payment Systems INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2025-10-26T12:00:00-05:00.
How did Heartland Payment Systems INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Heartland Payment Systems INC?
Yes, visit the Heartland Payment Systems INC company profile at readthecomplaint.com/company/heartland-payment-systems-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.