Student loan -- Dealing with your lender or servicer -- Complaint #17831764
Complaint Overview
Complaint ID: 17831764
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 94014
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The Department of Education approved my Income-Based Repayment ( IBR ) application on XX/XX/year> with a $ XXXX monthly payment. I submitted all documents on time and met every requirement. Nelnet has not applied the approved IBR plan to my account. My Nelnet dashboard still shows a past-due balance and a payment due. Because Nelnet failed to update my repayment plan, late payments were reported to the credit bureaus. These negative marks are not accurate. They resulted from Nelnets servicing delay, not from any failure on my part. I am requesting the following corrections : Apply my approved IBR plan Update my account to reflect a $ 0 monthly payment Remove all past-due indicators Correct all negative credit reporting caused by this error Provide written confirmation once completed This servicing failure has caused financial harm. I am requesting full correction.
Frequently Asked Questions
What is Complaint #17831764 about?
Complaint #17831764 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.