Prepaid card -- Problem with a purchase or transfer -- Complaint #17828750
Complaint Overview
Complaint ID: 17828750
Company: Adp INC.
Product: Prepaid card
Sub-Product: Payroll card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Nevada
ZIP Code: 89108
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I noticed my card was being used at XXXX XXXX online betting site because the charges were appearing on my mobile app, I did not use my pay card online to place a bet. On my online app it showed the charges as pending. I quickly called the company to put a stop on it. They did shut down my card and assured me that they would replace my money about a week went by without hearing back from them, and then on my mobile app, it appeared that my dispute was denied for {$630.00} two separate beds were placed that cleared on XX/XX/XXXX. The first bit was for {$220.00}. The second bet was for {$410.00}.. I did not make these bets and this XXXX XXXXXXXX XXXX is not allowed in XXXX I live in XXXX XXXX XXXX Wisely Re : case XXXX for account ending XXXX.
Frequently Asked Questions
What is Complaint #17828750 about?
Complaint #17828750 was filed against Adp INC. regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.