Credit card -- Problem with a purchase shown on your statement -- Complaint #17825028
Complaint Overview
Complaint ID: 17825028
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30309
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Refund Request for Duplicate Charge {$490.00} Dear XXXX XXXX XXXX XXXX, I am writing to formally request your assistance in resolving a duplicate charge of {$490.00} made to my American Express account for a scooter purchased on XXXX. Despite prior attempts to resolve this issue through standard customer service channels, the erroneous charge has not been refunded. Summary of the Issue : Item : Scooter ( purchased via XXXX ) Amount in dispute : {$490.00} Issue : The order was charged twice on my credit card One charge was initially reversed, but XXXX re-charged the same amount on XX/XX/XXXX This has resulted in an unresolved duplicate charge Timeline Evidence ( from American Express billing statement dated XX/XX/XXXX ) : DISPUTE CREDIT XXXX XXXX on XX/XX/XXXX Followed by DISPUTE CR REVERSAL XXXX XXXX the same day Followed by another XXXX XXXX charge This demonstrates an erroneous re-posting of the same transaction. Requested Resolution : 1. Issue an immediate refund in the amount of {$490.00} 2. Provide written confirmation that the refund has been submitted 3. Notify American Express that the charge has been corrected Reason for Corporate Contact : Repeated attempts to resolve the issue through customer service have failed. The matter has escalated unnecessarily, and I am seeking corporate assistance for prompt resolution. Contact Information : Name : XXXX XXXX Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #17825028 about?
Complaint #17825028 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.