Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #17819373
Complaint Overview
Complaint ID: 17819373
Company: Trusted Mortgage Capital INC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Confusing or misleading advertising or marketing
State: Arizona
ZIP Code: 85048
Date Received: 2025-11-07T12:00:00-05:00
Date Sent to Company: 2025-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
-The mailer states that a rate of 4.49 % is available with an APR of also 4.49 %, which would have XXXX fees or cost. This is not a rate available on the market without signification discount points being paid. -The mailer states this is a notice from the VA as a VA Interest Rate Reduction Notice with the letters VA additionally in large font in the background. Nowhere in the mailer that is disclose that they are not part of the VA or have no affiliation with the VA. -The mailer states the client is pre-approved even though they have never spoken with her or taking any qualification data from her. -The mailer lists the benefit of deferring payments which is a specifically prohibited practice. -The mailer lists the benefit of getting impounds reimbursements which is a specifically prohibited practice. -The Mailer asks the client to contact your government loan specialist, implying this is correspondence with the government and not disclosing it is a solicitation.
Frequently Asked Questions
What is Complaint #17819373 about?
Complaint #17819373 was filed against Trusted Mortgage Capital INC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2025-11-07T12:00:00-05:00.
How did Trusted Mortgage Capital INC respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Trusted Mortgage Capital INC?
Yes, visit the Trusted Mortgage Capital INC company profile at readthecomplaint.com/company/trusted-mortgage-capital-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.