Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #17815584
Complaint Overview
Complaint ID: 17815584
Company: Huntington National Bank, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Michigan
ZIP Code: 480XX
Date Received: 2025-12-07T12:00:00-05:00
Date Sent to Company: 2025-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/year> fraudulent charge made at XXXX How this happened : I received a text message that stated I had charged XXXX via XXXX XXXX @ the XXXX XXXX and that if it was not me that made that charge to call XXXX. When I called, they said my XXXX account had been hacked and that i needed to move my money out of my bank account. He mirrored my account and had me move my money. I started to get a bad feeling that this was not legit and i ended the call. I then saw the pending out charge of XXXX to XXXX. I immediately notified my bank while the charge was still pending and asked them not to authorize that transaction, telling them what had happened. They connected me to their fraud department & the fraud department told me that I had to allow the transaction to go through and then dispute the charge, so I did. I also closed all my existing accounts and opened new accounts. Huntington Bank then opened an investigation, while they were investigating they credited my account the XXXX dollars. XX/XX/year> they took the money back stating they felt the charge was authorized. I immediately called the bank and explained again what had happened, they stated they would reopen the investigation. Again they stated that the charge was authorized, so again i asked them to reopen the investigation. I then received a letter stating that the account was permanently closed and that i was in the negative XXXX plus an XXXX $ overdraft fee. I have contacted an attorney and they told me to file a complaint with you.
Frequently Asked Questions
What is Complaint #17815584 about?
Complaint #17815584 was filed against Huntington National Bank, The regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2025-12-07T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.