Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #17815335
Complaint Overview
Complaint ID: 17815335
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Alabama
ZIP Code: 364XX
Date Received: 2025-12-07T12:00:00-05:00
Date Sent to Company: 2025-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Accounts are being reported as both open and in collections, which is factually impossible. Under FCRA 1681e ( b ) and 1681i, furnishers and CRAs must ensure maximum possible accuracy. Accounts are also reporting a manipulated or inaccurate Date of First Delinquency. Under FCRA 1681s-2 ( a ) ( 5 ), furnishers must report the actual DOFD and may not re-age an account. Under 1681c ( c )
Frequently Asked Questions
What is Complaint #17815335 about?
Complaint #17815335 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2025-12-07T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.