Mortgage -- Closing on a mortgage -- Complaint #17814535
Complaint Overview
Complaint ID: 17814535
Company: Cmg Financial Services, INC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Closing on a mortgage
Sub-Issue: Closing disclosure or other related disclosures
State: Florida
ZIP Code: 34771
Date Received: 2025-12-07T12:00:00-05:00
Date Sent to Company: 2025-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I am filing this complaint because my lender significantly mishandled my VA loan, resulting in financial harm, inaccurate disclosures, and violations of TRID tolerance rules. I applied for a VA loan through XXXX XXXX XXXX to purchase a property in XXXX XXXX, FL. Throughout the process, I was told that I qualified based on a 5 % down payment structure and that my cash to close would be approximately {$14000.00}. Two days before closing, the lender informed me that their underwriter had miscalculated my VA entitlement for the transaction and that my required down payment was actually much higher than initially disclosed. My cash to close abruptly increased to more than {$43000.00}, then again to more than {$45000.00} with the next revision. With the final being {$46000.00} at the closing table. This increase was entirely due to a lender error not a borrower-requested change, income change, employment change, or eligibility issue. I found out about this after my financing contingency expired the weekend prior. The lender then issued a Changed Circumstance Detail Form listing the change as borrower requested, even though the change was caused by their entitlement miscalculation. This form inaccurately blamed me for a lender-originated error, which appears to be an improper attempt to justify re-disclosure and shift compliance exposure away from the lender. Additionally : The lender repeatedly altered the loan amount, VA funding fee, and required down payment. My seller credits and agent rebate were reclassified incorrectly, resulting in confusing and inconsistent Cash-to-Close figures. The lender could not explain how the VA entitlement was calculated, nor provide a calculation worksheet. Disclosures were delivered without accurate explanations or corrected math. This situation caused substantial financial harm, stress, and potential risk of losing my Earnest Money Deposit. I was faced with losing my EMD or coming up with the enormous increase in the down payment.
Frequently Asked Questions
What is Complaint #17814535 about?
Complaint #17814535 was filed against Cmg Financial Services, INC. regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2025-12-07T12:00:00-05:00.
How did Cmg Financial Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Cmg Financial Services, INC.?
Yes, visit the Cmg Financial Services, INC. company profile at readthecomplaint.com/company/cmg-financial-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.