Mortgage -- Struggling to pay mortgage -- Complaint #17803087
Complaint Overview
Complaint ID: 17803087
Company: Selene Holdings LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu
State: California
ZIP Code: 94591
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My mortgage company wrongfully foreclosed on my home. On XX/XX/year>, I submitted a complete loan modification package, as California law requires lenders to review such documents if received five days prior to a sale date. Following my submission, I called daily to confirm the status and was consistently informed that my application was under review. I was never notified that it had been declined due to a late submission ; instead, I was misled into believing the review process was ongoing. It was only on the morning of the sale, XX/XX/year>, that I learned my application had been denied, leaving me with no options and forcing me to relinquish my home. Had I been informed of the denial on XX/XX/XXXX, XXXX, or XXXX, I would have acted swiftly to either file for bankruptcy or attempt to sell the property.
Frequently Asked Questions
What is Complaint #17803087 about?
Complaint #17803087 was filed against Selene Holdings LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did Selene Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Selene Holdings LLC?
Yes, visit the Selene Holdings LLC company profile at readthecomplaint.com/company/selene-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.