Checking or savings account -- Closing an account -- Complaint #17802040
Complaint Overview
Complaint ID: 17802040
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 11209
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear CFPB, I am filing a complaint regarding my Sofi account. My account is currently under review, and I have not received any explanation for why it was blocked or closed. Despite my attempts to contact Sofi and request access to my funds, they have not provided any response or resolution. I am asking for CFPBs assistance to investigate this issue, ensure that my funds are released, and clarify why my account is being restricted. Account Details : Name : XXXX XXXX Email/Username associated with account : XXXX Thank you for your attention
Frequently Asked Questions
What is Complaint #17802040 about?
Complaint #17802040 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.