Credit card -- Problem with a purchase shown on your statement -- Complaint #17800673
Complaint Overview
Complaint ID: 17800673
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 95124
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I charged XXXX round-trip tickets from XXXX to XXXX on my Amex XXXX XXXX XXXX XXXX in the amount of XXXX XXXX ( XXXX XXXX ). Travel was postponed due to my wifes XXXX. XXXX tickets were re-issued ( paid separately ) on XX/XX/XXXX. The remaining XXXX were put on hold. In XX/XX/XXXX, after my son turned XXXX years old and travel plans became indefinite, I requested a refund from the airline. On XX/XX/XXXX, XXXX acknowledged and completed the refund processing. On XX/XX/XXXX, XXXX issued the refund back to the original card and supplied an Acquirer Reference Number to Amex for reconciliation purposes. Despite this, the refund amount of XXXX XXXX ( comprised of XXXX XXXX + TWD XXXX + TWD XXXX ) is still not credited to my Amex account after raising a dispute with Amex After contacting Amex several times starting XX/XX/XXXX including an escalation to XXXX XXXX himself, the issue was still not resolved. However, on XX/XX/XXXX, Amex suddenly issued a XXXX USD credit under the name of XXXX. This behavior seems to be deceiving and doesn't match the actual amount they should refund.
Frequently Asked Questions
What is Complaint #17800673 about?
Complaint #17800673 was filed against American Express Company regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.