Credit card -- Problem when making payments -- Complaint #17800539
Complaint Overview
Complaint ID: 17800539
Company: First Portfolio Servicing INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 32256
Date Received: 2025-11-21T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid my card off on XX/XX/XXXX received an email that it processed XX/XX/XXXX my checking account was also debited the XX/XX/XXXX. I went to use my. Card XX/XX/XXXX at it kept declining. I called and they said my card was flagged and on hold I had to prove payment was made. I faxed the information that day and still they have not released the available credit .. they said it can take 14 days. I have called them several times which they state different reasons, one was did I move, one was they didnt receive it, the other was due to large payment of XXXX.
Frequently Asked Questions
What is Complaint #17800539 about?
Complaint #17800539 was filed against First Portfolio Servicing INC regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2025-11-21T12:00:00-05:00.
How did First Portfolio Servicing INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against First Portfolio Servicing INC?
Yes, visit the First Portfolio Servicing INC company profile at readthecomplaint.com/company/first-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.