Vehicle loan or lease -- Struggling to pay your loan -- Complaint #17797725
Complaint Overview
Complaint ID: 17797725
Company: Toyota Motor Credit Corporation
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Struggling to pay your loan
Sub-Issue: Denied request to lower payments
State: California
ZIP Code: 92104
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a XXXX XXXX XXXX XXXX XXXX XXXX XXXX model ) and informed the salesperson that the battery warning light was on during the test drive. Instead of properly diagnosing it, I was pressured into buying the vehicle and was told the warning light would go away. Since purchasing the car, I have had to jump the vehicle XXXX separate times, which is a major safety concern. I reported the issue to the dealership multiple times, but they insist there is no battery problem, refuse to properly diagnose the issue, and have not provided any repair or solution. The problem continues, leaving me stranded and causing financial hardship and ongoing inconvenience. Because the dealership had notice of the defect before the sale and has failed to fix it after multiple attempts, this may qualify under the California Lemon Law. I am requesting a full and accurate diagnostic, proper repair or replacement of the battery system at no cost, written acknowledgment of the defect, and compensation for the hardship this ongoing issue has caused.
Frequently Asked Questions
What is Complaint #17797725 about?
Complaint #17797725 was filed against Toyota Motor Credit Corporation regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Toyota Motor Credit Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Toyota Motor Credit Corporation?
Yes, visit the Toyota Motor Credit Corporation company profile at readthecomplaint.com/company/toyota-motor-credit-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.