Checking or savings account -- Managing an account -- Complaint #17797295
Complaint Overview
Complaint ID: 17797295
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: District of Columbia
ZIP Code: 20002
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
SOFI BANK employees got jealous of me and discriminated against me. The limit to transfer per month is XXXX $ I only transferred XXXX this month of XXXX. When I went to transfer XXXX today they told me I reached my limit and they lied. Draft CFPB Complaint About SoFi Transfer Limit Issue Subject : Unexplained Deposit/Transfer Limit Blocking Access to My Funds Complaint : I am submitting a complaint regarding SoFi Banks handling of my account transfers and my access to my own funds. On XX/XX/XXXX, I deposited {$1000.00} into my SoFi account ( as shown in my account history ). During the month of XXXX, I transferred a total of {$2000.00} between my linked accounts. On XX/XX/XXXX, I attempted to make an additional transfer of {$1000.00}, but SoFi displayed an error stating : Youve reached this months deposit limit. This message appeared even though I had not exceeded any published transfer or deposit limits for my account type. SoFi has not provided : Any documentation showing what my monthly transfer or deposit limits are Any notice that my limits had changed Any explanation for why the transfer was blocked My account history clearly shows sufficient funds were available and that previous transactions were posted without issue. Yet SoFi suddenly prevented me from accessing and transferring my own money. This interruption directly affected my ability to meet essential expenses. I attempted to resolve the issue directly with SoFi, but I was not given clear information or assistance. I am requesting that the CFPB : Require SoFi Bank to provide a written explanation of What my monthly deposit/transfer limits are Why the transfer was blocked Whether any hold, freeze, or internal review was applied to my account Require SoFi to restore my access to my funds and allow lawful transfers. Ensure that SoFi provides proper notice before applying any restrictions to my account. I am attaching screenshots showing the transfer denial message and my account activity for reference. Thank you for your assistance.
Frequently Asked Questions
What is Complaint #17797295 about?
Complaint #17797295 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.