Credit card -- Problem with a purchase shown on your statement -- Complaint #17796774
Complaint Overview
Complaint ID: 17796774
Company: Discover Bank
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 61109
Date Received: 2025-11-23T12:00:00-05:00
Date Sent to Company: 2025-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I placed an order with XXXX Jewelry for {$4500.00} on XXXX XXXX. I received the package on XX/XX/XXXX. However, the bag-box arrived completely empty. It did not contain the items I orderd. I have attempted to dispute this charge with my credit card company, Discover, under case # XXXX. Discover chose not to pursue the dispute despite my informing them that the package was empty. I request that the CFPB intervene to ensure that my dispute is reopened and that I am issued a full refund.
Frequently Asked Questions
What is Complaint #17796774 about?
Complaint #17796774 was filed against Discover Bank regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2025-11-23T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.