Checking or savings account -- Managing an account -- Complaint #17788407
Complaint Overview
Complaint ID: 17788407
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Michigan
ZIP Code: 490XX
Date Received: 2025-11-20T12:00:00-05:00
Date Sent to Company: 2025-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a text message at approximately XXXX on XXXX the XXXX from my online bank stating that a transaction for {$1800.00} was declined at XXXX XXXX XXXX XXXXXXXX XXXX XXXX I live in XXXX XXXX. The text message asked if it was me making the transaction and I immediately said NO ( which I have proof of ), and went into my banking app and locked my card. Even though I said it was not me making the transaction, I called my bank and locked my card, they still allowed this transaction to go through. The transaction was split into XXXX transactions of {$920.00} equaling {$1800.00}. They declined to reimburse me for one of the transactions already, even though it wasn't investigated. I did everything on my part to ensure that my money was safe and Wisely failed me. They are telling me that because it got split into XXXX transactions, they cant do anything for me. It doesn't make sense and I get a different story each time I call.
Frequently Asked Questions
What is Complaint #17788407 about?
Complaint #17788407 was filed against Adp INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-11-20T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.