Prepaid card -- Trouble using the card -- Complaint #17786683
Complaint Overview
Complaint ID: 17786683
Company: Chime Financial INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Indiana
ZIP Code: 46140
Date Received: 2025-11-22T12:00:00-05:00
Date Sent to Company: 2025-11-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I can't sign into my time card account because it says I need a code but you guys never send it I have spoken to XXXX customer service people today and all XXXX have really hung up on me I'm locked out of my card and I need my money they won't send me a code
Frequently Asked Questions
What is Complaint #17786683 about?
Complaint #17786683 was filed against Chime Financial INC regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2025-11-22T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.